This program helps attendees learn and apply the critical elements whose interactive synergy, once understood, can resolve many of the communication challenges encountered in our daily lives, reduce conflicts, safely de-escalate difficult, hostile, and aggressive people; and increase individual and organizational safety, productivity and effectiveness.  As an additional benefit, these same communication skills also help improve customer service, employee interactions, and reduced management/employee conflict. Applicable to everyone who interacts with others.

Can be presented as a keynote, breakout session or training in-person or virtually

While all of my programs are based on proven, consistent principles and concepts, I customize every program to meet the unique needs and comminication style of the client audience.  Please contact me to discuss how I can best adapt this program to give your audience the best, most effective and powerful experience possible.